Return & Refund Policy

At shoprozino, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a 60-day return and refund policy.

How Do I Place a Return or Exchange?

We are sorry if your purchase did not meet your expectations.

To request a return or exchange, please contact us at service@shoprozino.com with your order number and the product or products you would like to return or exchange. Our customer service team will guide you through the next steps.

I Can’t Find My Return Slip. What Should I Do?

Don’t worry. shoprozino packages may not include a return slip.

Simply contact us at service@shoprozino.com with your order number, and we will help you process your return or exchange.

What Is Your Return Policy?

All return requests must be submitted within 60 days of receiving your order.

To place a return, please contact us at service@shoprozino.com. If you are having trouble submitting a return request within the 60-day timeframe, please reach out to us as soon as possible so we can assist you.

To process a return, your order number must be provided.

Once your return is approved and received, your refund will be issued to your original payment method. Please note that original shipping charges are generally non-refundable unless the return is due to our error, a damaged item, or a defective product.

How Long Does It Take to Process a Refund?

After your returned item has been received and inspected, we will process your refund as soon as possible.

Credit card refunds usually take 5–10 business days to appear on your statement, depending on your card issuer or payment provider.

What Should I Do If I Receive the Wrong Product?

If you receive a product that is different from what you ordered, we sincerely apologize.

Please contact us at service@shoprozino.com with your order number and photos of the item received. We will review the issue and help arrange a replacement, exchange, or suitable solution.

What If I Am Not Happy With the Product?

If you are not satisfied with your product, you may request a return or exchange within 60 days of receiving your package.

Please follow these return packing instructions:

1. Securely pack the item or items in a box.
2. Make sure the product is properly protected to avoid damage during return shipping.
3. Place the return label clearly on the address side of the package, covering any previous delivery address or barcode.
4. Use the return address provided by our customer service team.
5. Ship the package through your nearest post office or a shipping carrier of your choice.

Please contact us before sending any return package so we can provide the correct return instructions and return address.

Return Shipping Fee

If the product arrives damaged, defective, not working, or different from what you ordered, shoprozino will be responsible for the return or exchange shipping cost.

If the return or exchange is requested due to personal reasons, such as changing your mind, ordering the wrong item, or no longer needing the product, the customer will be responsible for the return shipping fee.

Contact Us

If you have any questions about returns, refunds, exchanges, or your order, please feel free to contact us. We will do our best to help you and respond as soon as possible.

Email: service@shoprozino.com

At shoprozino, we are committed to providing reliable products, helpful customer service, and a smooth shopping experience.